Typical KyLinTV Response

It has been a while since I last updated the blog but comments continue to come in as you all can see.

Well, a little over a month ago I received a couple of posts from Jackie Xu, jackie.xu@kylintv.com, asking me if I was interested in testing their new services. Jackie informed me that the new HD service had greatly improved and that KyLinTV was interested in having me re-evaluate their services. I sent two e-mails in response, advising that I was interested in testing their new offerings and requesting terms and conditions.

Typical KyLinTV response, after more than one month since my last reply to Jackie Xu I have heard nothing. So, Jackie Xu, if you are still interested, let me know; but, it is pretty clear that your customer service still sucks so you are starting off poorly.

Anybody else received such a message in their inbox from jackie.xu@kylintv.com?

Customer Reviews of KyLinTV

This blog has been running for a while now and there is no doubt that there are a lot of people upset with KyLinTV! I receive a constant stream of e-mail and posts from disgruntled customers (past and present.)

I thought that since many of their comments are buried I would bring excerpts of them to the surface for everyone to see:

One word for Kylin - "SUCKS".
needless to say, outage at most of time, long time buffering, low quality picture ...
the thing really bug me is:
I have tried to cancel their service for 6 month. Every time I called them and was told to call another number to billing dept and after I dialed billing dept, its went voice mail directly. How many times I tried to call them to cancel? COUNTLESS!!! - Calvin | 11 Aug 2008

Honestly, I think you should go with DishNetwork. -KyLinViewer | 17 Jan 2008

Kylin's business model needs a serious review. - Kevin | 20 April 2008

Kylin is getting worse by the minute it seems. - Anonymous | 2 Aug 2008

This company is cheating, and I will send out a formal complain. - Anonymous | 27 Aug 2008

Never never go to KyLinTV. Otherwise, you will keep charging your credit card after you cancell the service. The service is terible and false ads. - Anonymous | 01 Sep 2008

The absences of CCTV-4 was upsetting and they lied about the outage. Now that it is back, they are reconfiguring the packages so if I want to have what I have now when my subscription expires, it would cost something like $600, up from $360....
These people are very greedy and instead of making subscribers happy, they want to wring out as much cash as they can from the subscribers... - Patsaison | 01 Sep 2008

this is ridiculous, i signed up with kylintv for about 4 months and i decided to cancel my service 2 months ago, i asked them for a return shipping box and received no reply for 2 ENTIRE months!
Today i checked my credit card bill and I see a $198 charge from KylinTv!! What the hell happened to the "Free Set top Box" or the response to my email, if I knew I was going to be charged $198, I sure as hell would send it back and pay the damn shipping myself!!! - Anonymous | 20 Nov 2007

Not happy at all with the kind of service we got. - Anonymous | 04 Aug 2008

What is up with all the channel cutting lately? KylinTV going out os business? - Anonymous | 16 Jul 2007

Table Tennis (Ping Pong) 2008 Olympics Schedule

TT - Upload a Document to Scribd

Read this document on Scribd: TT

Olympics Schedule

Olympic Medal winners at NBC Olympics.com!

Olympics - How are you watching?

My household is debating on the best way to watch the 2008 Olympics. Online, NBC on regular TV, CCTV or trying one of the IPTV solutions again.

How are you watching the Olympics this year? Suggestions?

A Call to KyLinTV

Alright, I guess that KyLinTV has been working on making amends with some customers, enabling WPA on their STB and from what I hear programming has been restored or replaced from when I had active service with them.

So here is a proposal to KyLinTV, publicly to see their response if any. If you guys send me out a STB with no programming limitations I will post continued reviews in Chinese and English on this blog.

After the months and months of paid service with outages, unexplained cancellations, multiple STB being sent to me and requiring return on my own dime, and returning the final box on my own dime I am not willing to spend a penny more on it. But, if you guys want me to give honest opinions form myself, friends and relatives I am willing to do that if you provide it to me.

I will happily review new services, equipment and test out anything KyLinTV send me.

So let me know if you want to work something out.

Anybody been to the Live Demos?

Just wondering if anybody has ever seen or is going to these "Live Demos" that KylinTV is doing?

Let me know how the demos look compared to your real service. I am just curious about it.

KyLinTV Tried to "Stick it to Me!"

Well, after cancelling over the phone I was told to ship back the Set-Top-Box, on my own buck. So I packaged it up nicely, took it to the post office (stood in line for 20 minutes) and paid for adequate insurance, paid for priority shipping with tracking and felt relieved.

I tracked the package online through delivery (took 4 days, 3 business days.)

Several days later I received this e-mail from KyLinTV:

Dear Customer,

Our records indicate that you had previously cancelled your subscription to the KyLinTV Services. At time of cancellation, you were required to return the KyLinTV Equipment. As of this date however, we have not received the Equipment that was initially shipped to you. Please send the Equipment to:

KyLinTV
1600 Old Country Road
Plainview, New York 11803

In accordance with the Terms of Service, which you received with your Equipment, "Customer must return all Equipment upon termination of Services. Failure to do so will result in a charge to be determined with reference to KyLinTV's then current penalty schedule, which amount shall be due immediately. Customer agrees to pay such charges whether the Equipment is lost (through theft or otherwise) or destroyed"

If the Equipment, including but not limited to the Set-Top-Box, cables, wires, cards, and remotes are not received by KyLinTV within the next ten (10) business days, then in accordance with the Terms of Service we will charge your credit card the amount of $198.

Should you like to discuss this further, please call (877) 888-8588.Thank you in advance for your understanding.

Sincerely,


KyLinTV Customer Service

Well, needless to say I was furious! I called KyLinTV at the number they provided in the e-mail and was told they could not handle these issues over the phone. I would need to contact KyLinTV via e-mail to resolve the matter.

I then proceeded to e-mail support and explain that they had received the package. It was insured. I had the tracking information (and provided it to KyLinTV). And phone support cannot handle these issues.

A day later I received an e-mail that they were researching the issue with receiving and would make a note on my account. Another day later they admitted to receiving the package and said everything was ok.

A great slap in the face after putting up with all their sh!t for over half a year of outages!!! Whatever happened to "Free STB?" And I was a member for over a year.

I have heard reports for readers and posters on this blog that KyLinTV was pulling the same trick with them. It seems in my opinion that KyLinTV may be fraudulently charging people for their Set-Top-Boxes when returned. If I hadn't had evidence and insurance they would likely have charged me for not returning the box.

So, word to the wise, INSURE and GET TRACKING when sending back your box. KEEP the TRACKING INFORMATION.

Good riddens KyLinTV! Thanks for the fnck in the @ss and slap in the face.