Well, I was having a lot of trouble with KyLinTV the past few weeks. Turns out it was my wireless router was on the fritz. However, KyLinTV was extremely helpful. They were quick to respond to e-mail support requests. They also responded with useful and worthwhile comments. So many technical support centers simply respond with, "Call us." In addition, KyLinTV called me I don't even know how many times trying to correct the issues. They were technically knowledgeable and I can't say enough good things about their support team.
They speak Chinese and English very well and there is no communication problem even during the most technical issues.
Good Job KyLinTV!
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