While KyLinTV was plagued with Mainland outages, DishNetwork and DirectTV were able to maintain service. FTA programming remained available as well. KyLinTV blaming the Chinese government for the outage repeatedly was a poor excuse in my opinion.
The video quality degraded and was never great to begin with. Artifacts, synchronization problems, buffering issues all were never solved and never improved. Comments were ignored and support was slow to respond.
The programming offered in lieu of the advertised channels Fig. 1,2were channels KyLinTV should have been paying me to watch most of the time. It is a issue of taste of course, but I joined for certain channels and was force fed something else. Month after month KyLinTV promised "Soon the outage will be over," but nothing happened. Just more channels that quite frankly sucked and none of the channels returning which they advertise! Customer even posted to this blog stating that KyLinTV wasn't informing them of the outage when they were signing up for new service. Per my advice they called KyLinTV back and specifically asked. Upon this the answer was given that their monthly fee would be reduced and admission of the outage was explained.
Fig. 1
Fig. 2
Ending service was as enjoyable as the past half a year of service. It wasn't. Had to send back the STB, so it wasn't really "Free" as advertised on the very first page of their website. Fig.3,4 Not only that, I had to box it and pay for return shipping. No offer of a return shipping container or anything. Just, "OK, your account has been canceled, just send it back to us."
Fig. 3
Fig. 4
I think the FTC should be alerted to the false advertising that KyLinTV habitually carries out. Maybe if enough people file formal complaints something will be done ;-)
I will keep the blog going for all the KyLinTV customers out there and as a warning to future consumers.
I would like to also extend my willingness to KyLinTV to review their products should they ever decide to want a fair and balanced report to the public. During this whole time I was a paying customer and this blog has recorded the issues, treatment and history of my time with KyLinTV.
I hope that my effort and time can serve as an informational tool for others. Of course, everything I wrote is only my opinion and that may not be valued by all. Nonetheless, I hope that I have helped just one person.
Goodbye KyLinTV
